FAQ

How far in advance should we reach out to book you?

We recommend reaching out 2 months before your event. We can take events up to one week before the event for flower arch/wall rentals. The contract must be signed and deposit paid at least one week before.

We can book events up to 8 months in advance.

Where are you located and where do you travel to?

We are based out of San Jose and travel to most of the Bay Area (within 30 miles of San Jose). Our travel fees are based on the distance from San Jose.

Do you allow pick-ups for rentals?

At this time we are not offering pickups. 

Can we move the backdrop after it has been set up?

No. For the safety of others, we do not allow you to move our backdrops after they have been set up. With the exception of our flower arches.

How long are your rental periods? 

You can rent our backdrops for up to 12 hours. We currently don’t offer overnight rentals. 

How long does it take you to set up?

It takes us up to an hour to do most setups.

What is your cancellation policy? 

Our deposits are non-refundable. The balance will be forfeited if you cancel less than 2 days before your event.

What payment methods do you accept?

Venmo, Apple Pay, ACH, and credit card.