FAQ

How far in advance should we reach out to book you?

We recommend reaching out 2 months before your event. We can take events up to two weeks before the event for balloon garlands and wooden panel rentals, or up to one week before the event for flower arch/wall rentals.

Where are you located and where do you travel to?

We are based out of San Jose and travel to most of the Bay Area (within 45 miles of San Jose). We service all of the cities within the red outline. Our delivery fees are based on the distance from San Jose. 

Do you allow pick-ups for rentals or balloon garlands?

At this time we are not offering pickups. 

Can we move the backdrop after it has been set up?

No. For the safety of others, we do not allow you to move our backdrops after they have been set up. With the exception of our gold circle.

How long are your rental periods? 

You can rent our backdrops for up to 12 hours. We currently don’t offer overnight rentals. 

How long does it take you to set up?

It takes us up to an hour to do most setups.

What is your cancellation policy? 

Our deposits are non-refundable. The balance will be forfeited if you cancel less than 2 days before your event.

What payment methods do you accept?

Venmo, Apple Pay, ACH, and credit card.

How much are your setups typically?

Most of our setups start around $400. Many factors can change the price such as balloon colors, length, and event location.

Do you carry general liability insurance?

Yes! We carry a $1M General Liability Insurance Policy. If your venue would like a certificate of insurance from us, please forward us the information they need listed as the “certificate holder”.

What is your minimum?

We have different minimums for each city. Our minimum for San Jose is $300, while our minimum for San Francisco is $1,000. We will include the minimum for your city in the quote.

Service Area Map